Japfest 2016 - April 24th - Silverstone Circuit

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Re: Japfest 2016 - April 24th - Silverstone Circuit

Post by SonicSW20 »

Only emails I've had are about track time... there seemed to be some confusion over who had track time.


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Re: Japfest 2016 - April 24th - Silverstone Circuit

Post by MR2Jay »

I have just spoken to Kelsey Media (who are the organisers for this show) and apparently the emails were sent containing a link to download and print the ticket and stand pass over the weekend.....

Obviously this hasn't been the case for myself (I've checked every folder) and I suspect I'm not alone but despite me being the club organiser and saying that it's the same right across the club, she would only check my ticket....

So, if you are missing your ticket, please contact Kelsey Media direct on 01959 541444 and let them know.....

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Re: Japfest 2016 - April 24th - Silverstone Circuit

Post by SonicSW20 »

I've not had one, and neither have IMOC by the looks of it: http://www.imoc.co.uk/forums/viewtopic. ... &start=120

If every one of our attendees needs to ring them, then this system is even worse than last year!

I've had 4 emails from them since my order confirmation. 2 stating I no longer had track time due to a system / booking error, and 2 stating that those previous emails were incorrect. So I'll see what arrives, if anything arrives.

Only thing I can think of is if I paid via PayPal (order confirmation doesn't state payment method), as my PP address is different to my regular email address. All correspondence and order confirmation has gone to my regular email so far though. Will have to check the other box as well.
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Re: Japfest 2016 - April 24th - Silverstone Circuit

Post by MR2Jay »

I seem to remember it was through Sagepay, not PayPal. :no:

I've sent them a blanket email stating that not one person from this stand has had an email. Only reason I knew it was floating about is seeing friends from other clubs complaining the link wasn't working for them :no:

Hey, at least they got one

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Re: Japfest 2016 - April 24th - Silverstone Circuit

Post by SonicSW20 »

Sagepay sounds familiar. John (johnhenry on here) hasn't had any correspondence since ordering either.
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Re: Japfest 2016 - April 24th - Silverstone Circuit

Post by MR2Jay »

I've sent a blanket email explaining that we have been overlooked, also put a post on that thread on IMOC as well (i'm not signed up to twobrutal)....

It is looking like they are only going to deal with individuals though, which is a bit of a joke considering we have club organisers for all 3 clubs :ranting1:
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Re: Japfest 2016 - April 24th - Silverstone Circuit

Post by SonicSW20 »

Shambles.

Do they really want 20+ people ringing them individually to sort this out? All they need to do is send an email, surely?

Really shows where the real problem was with the old system. Never had a problem with Japshow!
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Re: Japfest 2016 - April 24th - Silverstone Circuit

Post by SonicSW20 »

Just spoke to someone from Jap2Jap, they've all had their email, tickets etc. Apparently the GT86 club are having issues as well?
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Re: Japfest 2016 - April 24th - Silverstone Circuit

Post by MR2Jay »

Ahhh..... I see..... It's racism then? :laughing

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Re: Japfest 2016 - April 24th - Silverstone Circuit

Post by SonicSW20 »

So have we definitely got to ring them? We're going to need to let all attendees know if that's the case, happy to help with that if needed.
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Re: Japfest 2016 - April 24th - Silverstone Circuit

Post by notroubleclubber »

I had a moan on their fb site for this very reason and they got back to me with an email and phone number if it helps.

Japfest@kelsey.co.UK
Or

01959541444

I'm not going to japfest this year due to work but I am going to japday. I'm hoping combe will organise the better than the usual last minute japfest ticket problems

Hope that helps
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Re: Japfest 2016 - April 24th - Silverstone Circuit

Post by jcurtis »

Thanks, will give them a call

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Re: Japfest 2016 - April 24th - Silverstone Circuit

Post by Shane123 »

my missus Booked my tickets for this show, and she included the track time. not received anything yet :confused1:

is there anyone driving up from Kent on Sunday?

Apparently just had an email, we all will be notified on Wednesday/ Thursday.
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Re: Japfest 2016 - April 24th - Silverstone Circuit

Post by SonicSW20 »

Wednesday or Thursday? Seriously?

I've just had an email from them saying they will get it resent, no timeframe so I assumed today.
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